Payment and Refund Policy

Last Updated

This Payment and Refund Policy was last updated on 29 October 2026.

Scope of the Policy

This policy applies to all payments made for access to Course A professional resources focused on studio production in motion. It covers purchases of digital courses, subscriptions, and related materials on studio equipment setup, dynamic camera operation, lighting techniques, sound wave management, and workflows for television news and live shows. The policy governs transactions conducted through the commercial website operated by reportoli and applies to customers in the United Kingdom.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included where applicable. No additional charges apply unless expressly stated at checkout. Any currency conversion fees incurred by the customer’s payment provider remain the customer’s responsibility.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, bank transfers, and approved digital wallets. Payment is authorised at the time of order. All transactions are processed through secure third-party gateways that comply with UK data protection standards. reportoli does not store full card details.

Order Confirmation and Contract Formation

A binding contract forms when we send an order confirmation email after successful payment. This confirmation summarises the purchased resources, access period, and total amount paid. Customers should retain this email for their records.

Cancellation Rights and Periods

Under the Consumer Contracts Regulations, customers have a 14-day cooling-off period from the date of contract formation. Cancellation within this period entitles the customer to a full refund, provided no digital content has been accessed or downloaded.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for unused digital courses within the cooling-off period. Once content is streamed or downloaded, the right to cancel is lost. Promotional bundles, completed subscriptions, and customised resources are non-refundable except where required by law.

Step-by-Step Procedure to Request a Refund

To request a refund, email [email protected] with the order number, date of purchase, and reason for cancellation. Include any relevant screenshots or confirmation details. Requests must be submitted within the applicable time limits.

Inspection, Approval, Rejection and Notification

Refund requests are reviewed within ten working days. Customers receive written notification of the decision. If approved, processing begins immediately. If rejected, the reasons and any appeal options are explained clearly.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are issued to the original payment method. Processing typically takes five to ten working days, although bank transfer refunds may require up to fourteen days to appear in the customer’s account.

Special Rules for Digital Content and Subscriptions

Access to digital courses begins immediately upon payment. Customers explicitly consent to this immediate delivery and acknowledge loss of cancellation rights once access occurs. Subscription renewals follow the same rules unless cancelled before the renewal date.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments must be resolved within seven days or the order will be cancelled. Duplicate charges are investigated and refunded automatically where verified. Chargebacks are treated as refund requests and may result in account suspension pending resolution. Suspected fraudulent activity leads to immediate account review and potential reporting to authorities.

Mandatory Consumer Rights

Nothing in this policy affects statutory rights under the Consumer Rights Act 2015, UK GDPR, the Data Protection Act 2018, or the Payment Services Regulations. Customers retain the right to pursue claims through the courts or alternative dispute resolution schemes if they are dissatisfied with our handling of a request.

Contact Route, Policy Changes and Last-Updated Date

For questions about this policy contact [email protected] or use the form on the Contacts page. reportoli may update this policy to reflect legal changes. The current version date appears at the top of the page. Continued use of the site after updates constitutes acceptance of the revised terms.